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Case Study · Reference Architecture

Hospital Enquiry & Patient Routing Workflow

A detailed architectural walkthrough of how we transform a leaky, manual hospital reception workflow into an integrated, reliable patient intake system.

DEMO / REFERENCE IMPLEMENTATIONThis is an engineered reference architecture built to demonstrate workflow transformation.
Zero fabricated client claims.
AFTER: Forward-Deployed AI SolutionZero Lost Enquiries
01
Patient

QR / Web / WhatsApp

02
AI Assistant

Immediate triage

03
RAG Retrieval

Doctor specialties

04
CRM & WhatsApp

Staff notification

The Engineered Outcome: The patient receives an instant, verified response in seconds. The symptom context is structured into the hospital CRM, and clinic staff are alerted for high-priority confirmation.
Metrics We Would MeasureAgreed upfront before writing code
Response Time
< 15 seconds

Down from 3-8 hours typical manual backlog

Qualified Inquiries
100% structured

Patient symptoms, specialty & urgency logged

Appointment Conversion
Tracked in CRM

Direct pipeline from inquiry to consultation

Follow-up Completion
> 95% automated

Timely reminders via WhatsApp API

Cost Per Qualified Lead
60-70% lower

Eliminates repetitive manual copy-pasting

Staff Time Saved
15-20 hrs/week

Receptionist focuses on in-clinic patients

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Our engineering methodology is domain-agnostic: we map workflows, pinpoint manual bottlenecks, and build reliable software inside the tools your teams use daily.